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MAC/Envision has support in place if there are billing questions regarding anesthesia services.
- For questions prior to surgery, please call (833) 885-0597 Monday-Friday from 8:00 a.m. to 4:25 p.m. PT or send an email to firstname.lastname@example.org.
- For any billing questions after surgery, please call (866) 678-4340 to speak to our customer service team.
Please have the following information available:
- Account number
- Patient’s name
- Last four digits of Social Security number
- Date of birth
- Location of surgery or medical procedure
Other information that may be needed:
- Guarantor’s name
- Primary and/or secondary insurance carrier
- Insured’s ID and group numbers
- Daytime contact number
- Date of services
How do I get billed for charges related to my anesthesia care?
MAC charges you directly, rather than the hospital, surgery center or outpatient facility, on a fee-for-service basis. (As a courtesy, we will also send your bill to your insurance company.) The bill is based on several factors, including the type of surgical procedure, the time involved and your health status. The medical facility where your surgery was performed will send you a separate bill for anesthetic medicines, gases and use of monitoring and disposable equipment.
Will MAC bill my insurance?
MAC will bill your insurance company for professional services associated with anesthesia and/or pain management care. We contract with many HMO and PPO insurance plans, receiving payment directly from them.
Look for an explanation of benefits from your insurance company within 60 days of your surgery. If you haven’t received a response, you may want to contact your insurance carrier directly to determine your claim status. The company may be waiting for additional information either from another healthcare provider or from you.
If we do not participate with your particular insurance carrier, you will receive a monthly statement from us showing the status of your account and the amount due.
When will I be asked to pay for my care?
After your insurance company, including your secondary insurance company (if applicable), has paid the claim, there is often a balance due for deductible or co-insurance amounts. This balance is due upon your receipt of our statement.
We understand that expenses associated with surgery can be significant. We will do everything we can to accommodate your financial needs. If you do not have insurance or cannot afford to pay the balance in full within 30 days, please contact the billing department to set up a monthly payment plan.
We accept payment by cash, check, money order, American Express©, Visa© or MasterCard©. Please mail your payment to MAC with the top portion of your statement.Billing Disclosure